CSEET Business Communication Full Course Offline Classes

Unit No.

Topic

Sub-topic

Unit 1

Essentials of Good English

• English Grammar and its usage-Noun, Pronouns, Verbs, Adjectives, Adverbs, Prepositions, Conjunctions, Interjection, Voice, Articles, Tenses, Prefix and Suffix, Punctuations etc.

• Enriching Vocabulary-Choice of words, Synonyms and Antonyms

• Common errors in English

• Words with multiple meaning

• One-word substitution

• Words frequently misspelt

• Homophones

• Idioms and phrases

• Proverbs

• Abbreviations

• Para jumbles

• Sentence completion

• Sentence arrangement

• Sentence correction

• Foreign words and phrases commonly used

• Comprehension of passage and art of Summarizing

2

Communication

• Concept of Communication, Meaning and Significance of Good Communication

• Business Communication- Principles and Process

• Means of Communication- Written, Oral, Visual, Audiovisual

• Choice of Modes of Communication

• Communication Networks- Vertical, Circuit, Chain, Wheel, Star

• Commonly used Mediums of Digital Communication- Email, SMS, Voice mail, Multimedia, Teleconferencing, Mobile Phone Conversation, Video Conferencing etc.

• Listening Skills-Types, Purpose, Steps to Effective Listening, Barriers to Effective Listening and Ways to Overcome the Barriers

• Barriers to Effective Communication and Ways to Overcome the Barriers

3

Business Correspondence

• Business Letters – Its Essentials, Parts, Types, Salutations

• Positive Messages, Negative Messages and Persuasive Messages

• Business Reports, Inter and Intra-departmental Communication- Office Orders, Office Circulars, Memorandum, Office Notes, Management Information System (MIS)

• Concept of Web, Internet and E-correspondence

• Intranet- Benefit and Purpose

• Email – Features, Procedure to Write a Formal Email, Email Etiquettes

• Essential Elements of Email- Subject line, Formal Greeting, Target Audience (Reader), Clarity and Conciseness, Formal Closing, Proofreading, Feedback

• Advantages and Disadvantages of Email

4

Common

Business

Terminologies

• Terms defined under various Laws, Rules and Regulations including Financial and Non-Financial terms and expressions.